We replicate exactly how you work, your processes and using your own software systems.

Answer tenant maintenance calls

• We can answer tenant calls 24/7
• Respond to web form repair requests
• Capture the repair requirements
• Prioritize whether the request is urgent or non urgent

Engage contractor

• Define service required before a contractor is engaged
• Select the appropriate contractor from your approved list
• We will inform the contractor about the request and issue in detail
• Schedule contractor visit with the tenant
• Reschedule if there are changes
• Where there is direct engagement between tenant and contractor: ensure the engagement
• Schedule same day repair for urgent problems
• Liaise with contractor whilst on site regarding questions or issues
• Day of repair: reconfirm with tenant and contractor that they have remembered and that they are en route

Owner pre-approved limit

• Watch for owner pre-approved repair limit
• If the repair required is outside the owner preapproved limit, instantly call, text or email the property manager and or owner for approval
• After getting approval communicate and confirm with contractor
• If approval not given; communicate with property manager regarding next steps and instructions

Multiple contractor quotes

• Receive multiple quotes from your approved contractors
• Where contractor did not answer and or did not provide quote, chase and or instruct alternative contractor
• When all quotes received, format, package and email quotes to property manager
• Liaise with property manager to select the right contractor
• Instruct selected contractor to take care of the repair
• Contact tenant, confirm start time and date
• Day of repair: reconfirm with tenant and contractor that they have remembered and that the repair will be performed
• Liaise with contractor whilst on site regarding questions or issues

Post contractor engagement

• Proactively contact contractor and tenant 1 day after repair
• Secure contractor and tenant verbal feedback or email feedback regarding outcome
• Document the feedback regarding completed repair
• Receive pictures if necessary
• Populate 'repairs excellence report' with feedback and pictures on behalf of property manager
• Complete 'repairs excellence' report within 24 hours of repair
• Email completed 'repairs excellence report' to property manager and or property owner as instructed
• Where work requires redo and or addition, re-engage with contractor and get the repairs completed

Your repairs and maintenance process can be replicated offshore identical in every way at 50% below your current cost.