Call us now
Challenges
The lettings agent in London faced the challenge of increasing revenue without adding overhead costs. They needed a reliable solution to manage everyday tasks, including lead generation, administrative work, appointment scheduling, tenant management, and accounting. However, hiring additional in-house staff would increase their costs, which would cut into their profit margins. The goal was to find a way to expand their business and improve operational efficiency without the burden of additional employee expenses.
Our Approach
We provided a virtual staffing solution that took over critical property management tasks, allowing the client to focus on growing their business. Our team stepped in to handle lead generation, administrative duties, and tenant-related operations, streamlining processes while keeping costs low. This approach gave the client the ability to scale their operations without the need for significant investment in additional overhead.
Property Management Tasks We Handle
Lead Generation:
We reach out to landlords interested in letting their properties, arrange appointments with the property management company, and help generate new business.
Administrative Tasks:
We contact new clients, set up letting contracts, and ensure that properties are ready to be let and maintained by our client.
Appointment Management:
Our team manages incoming calls from potential new tenants, matches them with available properties, and schedules viewings with property managers.
References and Management:
We check tenant credit references using online credit agencies, draft new tenancy contracts, and manage contract renewals.
Accounting:
We maintain accurate accounting records for all properties, including general ledger management, bank reconciliation, tenant account oversight, and handling late payments. We also prepare monthly management reports.
Results
Through our lead generation efforts, we successfully increased the client’s revenues by 27%. The additional business we generated came without the burden of extra overhead, resulting in higher profit margins for the client. Our reliable, cost-effective service allowed the client to grow their business while keeping operational expenses to a minimum, boosting both efficiency and profitability.
