Call us now
Challenges
The client faced an urgent problem when a key staff member left on short notice, leaving them in a difficult position to manage essential property management tasks. The sudden departure created a gap in operations, requiring immediate attention. The challenge wasn’t just finding a replacement, but also ensuring the new staff could handle multiple responsibilities across different skill sets to maintain continuity in operations without disrupting service quality.
This unexpected departure created stress for the management team, who now had to ensure that tasks like updating property information, advertising available properties, and managing bookkeeping were completed without delay. With limited time to hire and train a new employee, the client needed an immediate solution that would not compromise the accuracy or timeliness of critical property management activities.
Our Approach
To resolve this, we quickly allocated an experienced staff member with similar property management expertise. Thanks to their prior knowledge of the property management software Propertyware, and the overall industry, the training process was brief and focused. Despite the complexity of the job, which required juggling multiple skill sets, the staff member smoothly transitioned into the role.
We started with a part-time arrangement to assess the volume and complexity of the work. As the client’s needs grew, our role expanded into a full-time commitment. The client was so impressed with the level of service that they entrusted us with even more tasks, and we now provide a dedicated virtual team to manage their day-to-day operations.
Property Management Tasks We Handle
New Property Information:
We update new property and landlord details into the system using Propertyware.
Advertisement:
We list new and available properties on various property listing websites and refresh the listings twice a week to keep them visible and up-to-date.
Bookkeeping:
Our team manages rental check entries, verifies supplier invoices with property managers, and handles payroll processing.
Results
By using our services, the client no longer worries about unexpected staff departures. We now provide a team of virtual staff to manage their operations, with backup personnel ready whenever needed. This solution ensures that their business runs smoothly without any operational disruptions, even in the face of sudden changes in their workforce.
