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What was the challenge?
Increase revenues without adding overhead. Get reliable help to do everyday tasks.
What property management tasks do we handle?
Lead generation
Call landlords who are interested in letting out the property and fix appointments with the property management company to generate new business.
Administrative tasks
Call the new clients and arrange lettings contract for their property to be let and maintained by our client.
Appointment management
Handle all incoming calls of potential new tenants and match them with the available properties. Fix up appointments with the property managers to show the property to the interested people.
References and management
Check credit references of the new tenants from online credit agencies. Draw up new contracts and manage the contracts.
Accounting
Maintain accounting of all the properties. Maintain general ledger. Complete bank-reconciliation. Manage tenant accounts and late payments. Create monthly management reports.
Result
We generated more new business for the client through lead generation. The new business brought in by us increased our client's revenues by 27%. At the same time keeping the costs to a minimal. There by increasing profit margins.
